CEO Daily Pulse

TM1 | Platform state at a glance. 7 of 10 metrics in Normal or Elegance
NORMAL (AMBER)
CORE METRICS (10/10)
💰
INR 3.2 Cr
GMV Yesterday
↑ +8% WoW
📅
5,847
Bookings
↑ +3% WoW
❌
4.1%
Failure Rate
Improving
⭐
52
NPS Score
→ Stable
⏱️
0.8%
No-Show Rate
Best ever!
🎯
93%
On-Time Rate
→ Stable
👥
6.2%
Partner Attrition
↑ CRITICAL
💵
INR 1,650
Avg Partner Earnings/Day
→ -1% vs month avg
🎲
INR 520
CAC
→ +2% vs month avg
⏳
14 mo
Cash Runway
Healthy
ATTENTION REQUIRED (RED FLAG)
CRITICAL: Partner Attrition Spike
6.2% Monthly Attrition (Target: <5%)
Root Causes: Beauty category hit hardest at 8.1% due to competitor commission undercut (5% lower). New partner cohort (0-3 months) at 11.5% attrition. Exit interviews show: "Better earnings elsewhere" (38%), "Too much travel" (24%), "Unfair rating impact" (18%).
Recommended Action: (1) Counter Beauty commission with 3-month relief @ 24.5%, (2) Launch earnings growth program with AI booking optimization, (3) Review new partner onboarding experience. Expected impact: Stabilize at <5% within 30 days. Investment: INR 42K/month.
ELEGANCE SPOTLIGHT (GREEN FLAG)
EXCELLENCE: No-Show Rate at All-Time Low
0.8% No-Show Rate (Best Ever)
What Drove This Win: ML Model v2 deployed last week improved customer matching with preferred partners. Combined with proactive SMS reminders at 2-hour + 30-minute windows, and backup partner pre-positioning in high-risk zones. No-show rate improved from 1.2% to 0.8% in 7 days. Estimated impact: INR 8L/month in prevented service cancellations + improved NPS.
Recommended Action: (1) Scale ML v2 to all micro-markets by end of week, (2) Publish case study for partner training, (3) Build additional tier-2 backup capacity to sustain momentum.
7-DAY TREND SNAPSHOT

Platform Key Metrics: Last 7 Days

Weekly Performance Summary

Metric This Week Last Week Change
Avg GMV/Day INR 3.1 Cr INR 2.9 Cr ↑ +6.9%
Avg Bookings/Day 5,820 5,650 ↑ +3.0%
Failure Rate (Avg) 4.3% 4.8% ↓ -10.4%
On-Time Rate (Avg) 92.8% 92.1% ↑ +0.8%
NPS (Avg) 51.5 50.2 ↑ +1.3
No-Show Rate (Avg) 0.9% 1.1% ↓ -18.2%
Partner Earnings Avg INR 1,680 INR 1,720 ↓ -2.3%
CAC INR 525 INR 512 ↑ +2.5%

At-a-Glance Status

Category Metric Count Status
Elegance (GREEN) 2 ●
Normal (AMBER) 5 ●
Inelegance (RED) 1 ●
Not Tracked Yet 2 -
✓ 70% of tracked metrics healthy (7/10)
DAILY SUMMARY & RECOMMENDATIONS
TODAY'S FOCUS:

1. Partner Attrition: Schedule beauty partner retention calls (top 10 earners at risk). Approve counter-offer for P-4521 and P-3847 within 2 hours.

2. Positive Momentum: Celebrate ML Model v2 win with ops team. Plan scale rollout to remaining micro-markets.

3. Earnings Gap: Partner earnings down 2.3% vs last week. Investigate pricing optimization impact. May need promotional boosts in weak categories.

NEXT STEPS (Next 7 Days):

□ Beauty commission relief + earnings growth program deployment (Day 1-2)

□ Launch partner NPS survey to diagnose Attrition root causes (Day 2)

□ Scale ML v2 to all micro-markets (Day 3-4)

□ Review CAC efficiency & customer acquisition strategy (Day 5)

□ Weekly leadership review: validate attrition mitigation impact (Day 7)