Insights Portal

A 360° view of the business — and the right question for the right answer.
From To
Customers

2,84,931 ▲ 4.6%

New / wk
3,142
Repeat %
41%
NPS
62
Churn risk
1,287
Partners

14,206 ▲ 1.8%

Active
11,840
Tier-A
2,317
Avg ★
4.42
Attrition
218
Bookings delivered
Click to drill into the funnel
Revenue loss %
Click to drill by zone × slot
First-time-fix
Click to drill by category
Partner utilisation
Click to drill by partner
Pulse Summary — this week Auto-generated

Headline. Bookings delivered are running at 87% — on plan — but revenue loss has crept to 12%, the highest in 3 weeks. The damage is concentrated in two zones during the 6-8 PM slot.

What changed. Plumbing and Electrical no-shows in the South zone jumped 38% week-on-week after 14 partners were archived for repeat cancellations. First-time-fix is steady at 78% but Carpentry FTF slipped 6 points.

Where to look next. Drill into the table below to see where the loss is hiding — start at City, then Zone, then Slot, then Category, Skill and SKU. Two clicks and you'll be at the partner whose calendar is the root cause.

Drill-down Explorer — 6 levels: City → Zone → Slot → Category → Skill → SKU
City Bookings Delivered % RL % NPS
Click any row to drill one level deeper. Use the breadcrumb above to walk back.
Operational Snapshot — Bookings, Partners and Revenue Loss the way Ops looks at it
Super CategoryCategory GR SD SD % NS NS % NR NR % # Partners Abs RL RL %
GR = Gross | SD = Delivered | NS = Cancellations | NR = Partners not assigned | RL = Revenue Loss
Partner IdCodeName Super CatCategoryStatus Tier StartTier End Avg ★ Cxl Hrs CurrentPotential
SlotABS RLRL Contribution %
Service ZoneABS RLRL Contribution %
Service Zone ↓ / Slot →
Each cell shows ABS RL — darker = bigger leak.
Skill NameABS RLRL Contribution %
Insta — top 10 questions
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Men's Grooming — top 10 questions
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Beauty — top 10 questions
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Spa — top 10 questions
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Electrician — top 10 questions
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Plumber — top 10 questions
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Carpenter — top 10 questions
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