HSM Analytics — Insights Portal
Explore the reports built for your team. Click any row to read what the report does, see a sample, and leave a comment.
56
Reports
7
Teams
14
Live samples
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| # | Report | Team | How it helps |
|---|---|---|---|
| 1 | Partner Performance | Partner Operations | One row per partner with everything that matters: how many jobs, how well-rated, how much earned, and whether they're at risk of leaving. Th… |
| 2 | Supply & Demand Balance | NOC / Operations | Where do we have too many partners sitting idle, and where are we losing bookings because no partner is available? The answer to both, side … |
| 3 | Daily Booking Funnel | Top Management | Spot the leak in your daily sales funnel before the day ends. If visits are healthy but bookings are down, you'll know which step is bleedin… |
| 4 | Weekly NPS | Service Delivery | How happy are customers this week vs last? Single trend line with the biggest movers called out so the team can celebrate or investigate. |
| 5 | Daily Service Failure | NOC / Operations | Yesterday's failed jobs, with the reason. A 5-minute morning huddle can decide which fix is most urgent — partner training, pricing, parts a… |
| 6 | Weekly Partner Attrition | Partner Operations | Who left this week, why, and who looks like they're about to leave. Partner acquisition costs are rising — keeping good partners is cheaper … |
| 7 | First-Time-Fix Rate by Category | Service Delivery | Every revisit costs us money and a customer's patience. This is the headline number that tells you how often we get it right the first time,… |
| 8 | Booking Funnel by Category (Daily / Weekly / Monthly) | Most Used | The exact view the ops team works from every morning. For each service category, see how many bookings came in (GR), how many were delivered… |
| 9 | Revenue Loss by Time Slot | Most Used | Which time slots are bleeding the most revenue because we couldn't fulfil bookings. Tells the partner team which slots to prioritise for cap… |
| 10 | Revenue Loss by Skill | Most Used | Which skills we don't have enough partners for. The 80/20 list that drives the weekly partner-recruitment plan. |
| 11 | Bookings — Raw Data Export | Most Used | The full booking-level table the ops team pulls into Excel/Sheets for any custom cut — by customer, partner, SKU, ticket reason, cancellatio… |
| 12 | Partners — Raw Data Export | Most Used | The single source of truth for who is on the platform — active, archived, why they were archived, what skills and zones they're tagged to, a… |
| 13 | Customer Acquisition | Marketing | Where are new customers coming from, how much do they cost, and how quickly do they place that first order? The marketing team's daily compa… |
| 14 | NOC Master Control | NOC / Operations | The mission-control screen for the NOC team. Every live job, every escalation, every gap — all on one wall-mounted dashboard, refreshed ever… |
| 15 | CEO Daily Pulse | Top Management | One screen, one cup of coffee — everything the leadership needs to know about yesterday: GMV, bookings, NPS, attrition and cash. Green / amb… |
| 16 | Partner Tier Movement Tracker | Most Used | For every partner: which tier they're in, which tier they could be in, and what's stopping them — rating, cancellations, working hours. Driv… |
| 17 | Revenue Loss by Service Zone | Most Used | The top zones eating revenue. Fix the top 5 zones and you usually recover most of the loss. |
| 18 | Partner Calendar Marking — Raw Data Export | Most Used | Shows exactly which partner marked themselves available or blocked, for which slot, on which day. The base data behind capacity planning, re… |
| 19 | Revenue Loss Heatmap (Zone × Slot) | Most Used | A grid that shows exactly which zone-and-slot combination is losing the most revenue. Surgical input for where to add partners, change prici… |
| 20 | Supply & Demand Balance | NOC / Operations | Where do we have too many partners sitting idle, and where are we losing bookings because no partner is available? The answer to both, side … |
| 21 | Daily Service Failure | NOC / Operations | Yesterday's failed jobs, with the reason. A 5-minute morning huddle can decide which fix is most urgent — partner training, pricing, parts a… |
| 22 | NOC Master Control | NOC / Operations | The mission-control screen for the NOC team. Every live job, every escalation, every gap — all on one wall-mounted dashboard, refreshed ever… |
| 23 | Supply-Demand Live Heatmap | NOC / Operations | A red-zone alert before customers start cancelling. NOC can call partners in nearby zones, or open a surge slot, instead of finding out an h… |
| 24 | Hub / Zone Capacity Utilisation | NOC / Operations | Are we under-using our partners or over-stretching them? Helps decide where to recruit more partners and where to consolidate. |
| 25 | During-Service Quality Monitor | NOC / Operations | Catches a job going off the rails — partner late, taking too long on-site, customer reaching out — while the technician is still there and t… |
| 26 | SLA Breach Heatmap (zone × hour) | NOC / Operations | Are SLA breaches a Friday-evening Madhapur problem or a Monday-morning Kondapur problem? The heatmap shows the patterns so we fix the right … |
| 27 | Predicted No-Show Heatmap | NOC / Operations | A forward-looking version of the no-show radar — which slots tomorrow look risky? Used to oversell carefully or send a confirmation nudge th… |
| 28 | Demand Forecast vs Actual (7-day) | NOC / Operations | Tells the partner team how many people to keep available next week, and whether last week's forecast was any good. Helps avoid both shortage… |
| 29 | Route & Schedule Optimisation Savings | NOC / Operations | Quantifies how much fuel, time and money the routing engine saved this week. Justifies the engineering investment and shows where more savin… |
| 30 | Weekly NPS | Service Delivery | How happy are customers this week vs last? Single trend line with the biggest movers called out so the team can celebrate or investigate. |
| 31 | First-Time-Fix Rate by Category | Service Delivery | Every revisit costs us money and a customer's patience. This is the headline number that tells you how often we get it right the first time,… |
| 32 | Customer Experience | Service Delivery | The customer-experience health check on one screen. Spot the complaint theme that's growing this week before it becomes next week's social-m… |
| 33 | Rework / Revisit Job Tracking | Service Delivery | Shows the true cost of doing things twice. Each rework costs a partner a slot, the company a margin, and the customer their trust. |
| 34 | NPS Detractor Root-Cause Drill-down | Service Delivery | For every angry customer, where did the experience break? Pinpoints the exact partner, zone or service that's pulling the NPS down so the fi… |
| 35 | Service Quality Index (SQI) | Service Delivery | A single 0–100 quality score for every job, so we can rank partners, services and cities on a like-for-like basis. The number that ties toge… |
| 36 | Partner Performance | Partner Operations | One row per partner with everything that matters: how many jobs, how well-rated, how much earned, and whether they're at risk of leaving. Th… |
| 37 | Weekly Partner Attrition | Partner Operations | Who left this week, why, and who looks like they're about to leave. Partner acquisition costs are rising — keeping good partners is cheaper … |
| 38 | Partner Earnings Distribution | Partner Operations | Are we paying our top partners enough to keep them, and our newer partners enough to retain them? Shows the gap between best and worst, with… |
| 39 | Partner Onboarding Funnel | Partner Operations | How long does it take a new partner to start earning? Long onboarding means high drop-off — this finds the slow steps so we can speed them u… |
| 40 | Skill–Service Match Validator | Partner Operations | Catches the bookings where we sent the wrong specialist — the #1 cause of avoidable rework and bad reviews. |
| 41 | Partner Idle-Time & Productivity | Partner Operations | Idle time is wasted earning potential for the partner and a sign of poor scheduling for us. Catches the partners with too little work before… |
| 42 | Partner eNPS & Sentiment | Partner Operations | How do our partners feel about working with us? The leading indicator of attrition — unhappy partners leave 6–8 weeks later. |
| 43 | Google Search Intelligence | Marketing | What people in our cities are typing into Google when they need a service. Free demand signal — and a list of keywords we should be ranking … |
| 44 | Customer Acquisition | Marketing | Where are new customers coming from, how much do they cost, and how quickly do they place that first order? The marketing team's daily compa… |
| 45 | Repeat Purchase Curve & Wallet Share | Marketing | Tells you how many of our customers come back, how often, and how much of their home-services spend we capture vs the competition. |
| 46 | Coupon / Promo Effectiveness | Marketing | Did the discount actually bring in customers we wouldn't have got anyway, or did we just give money away to existing buyers? The honest ROI … |
| 47 | SEO Keyword Rank Tracker | Marketing | Are we showing up on page 1 for the keywords that drive bookings? Tracks every important keyword in every city, every week. |
| 48 | RFM Customer Segmentation | Marketing | Splits the customer base into Champions, Loyal, At-risk and Lost so the marketing team can send the right message to the right person — inst… |
| 49 | Referral Flywheel Performance | Marketing | Referrals are the cheapest customers we'll ever get. This shows whether the referral programme is working hard enough — and how much CAC it'… |
| 50 | Competitor Price Benchmark (extended) | Marketing | A deeper, service-by-service version of price benchmarking — used by the pricing committee, not just for the weekly headline. |
| 51 | CAC Payback & Channel ROI | Marketing | How long until each new customer pays back what we spent acquiring them? The number CFOs and investors care about most — and the one that de… |
| 52 | Churn Risk Customer List | Marketing | A weekly list of customers who look like they're about to stop ordering, so we can win them back with a call or a targeted offer before they… |
| 53 | Influencer & Affiliate Attribution | Marketing | Which Instagram or YouTube partner actually brought paying customers, and which one just brought views. The honest ROI of every influencer c… |
| 54 | Daily Booking Funnel | Top Management | Spot the leak in your daily sales funnel before the day ends. If visits are healthy but bookings are down, you'll know which step is bleedin… |
| 55 | CEO Daily Pulse | Top Management | One screen, one cup of coffee — everything the leadership needs to know about yesterday: GMV, bookings, NPS, attrition and cash. Green / amb… |
| 56 | City P&L Snapshot | Top Management | See which cities are actually making money this week and which are eating cash. Helps you decide where to push marketing, where to fix opera… |
| 57 | Competitive Intelligence | Top Management | Know what UrbanCompany, NoBroker and the local players are doing — pricing, new services, ratings — so you don't get blindsided by a competi… |
| 58 | Cash Runway & Burn Forecast | Top Management | How many months of runway under best, base and worst case. Triggers a planning conversation while there's still time, not when cash hits the… |
| 59 | Investor / Board Pack (auto) | Top Management | No more last-minute scrambling for board numbers. The pack assembles itself on the 1st of every month — GMV, growth, cash, cohorts — ready f… |
| 60 | Growth Scorecard | Top Management | The single page that answers 'are we growing in a healthy way?' Combines top-line growth with the underlying customer, partner and unit-econ… |
| 61 | Unit Economics by Service / City / Tier | Top Management | The single most decision-useful number in the company: do we make or lose money on the next job we deliver? Sliceable so you can find the un… |
| 62 | Cohort Retention & LTV | Top Management | How much is a customer really worth over their lifetime? Tells you how much you can afford to spend acquiring them, and whether newer cohort… |
| 63 | Dynamic Pricing Acceptance & Elasticity | Top Management | Answers 'if we raise the price by ₹50, how many customers do we lose?' Lets the leadership find the sweet-spot price for each service in eac… |
| 64 | DPDP Data Subject Request Tracker | Risk & Compliance | Keeps us on the right side of India's new data-protection law. Shows every customer data request, who owns it, and whether we're going to me… |
| 65 | Safety Incident & SOS Log | Risk & Compliance | Every safety event in one place — for partners and customers. The weekly review here is what protects the brand from a single bad incident b… |
| 66 | Fraud Signal Dashboard | Risk & Compliance | Every flagged transaction with the rule that fired and the decision taken. Used to tune the rules and to evidence due diligence to auditors … |